Despite the recent challenges in overall experience quality seen in Forrester’s Customer Experience Index (CX Index™) benchmarks, customer experience (CX) remains a priority for many organizations.

Amid all the buzz around advanced AI-powered data analytics, one crucial component often goes unnoticed: the metrics layer. This is where metrics creation takes place, the process that defines and ...

We like to incorporate advanced analytics in our hockey coverage here. I'll use this space to dive into some of the basic advanced stats in detail, and then when we use those statistics in our ...

Only five years ago, a World Economic Forum report predicted that data would become its own kind of economic asset, able to hold value similar to gold or dollars. Ever since then, companies have been ...

Advanced analytics has taken over sports in the past decade. From the hardwood to the diamond (and beyond), number-crunchers have reshaped the way sports are played at the highest level. The greatest ...

LOS ANGELES--(BUSINESS WIRE)--Broadvoice, a leading global customer experience (CX) technology provider, announced the availability of enhanced reporting and journey management capabilities for the ...

This article is published by AllBusiness.com, a partner of TIME. What is "Predictive Analytics"? Predictive analytics is a branch of advanced analytics that uses historical data, statistical ...

As part of a new series at HoopsHype, we are examining who should win the NBA MVP award based on what we can learn from advanced analytics. For this survey, each impact metric was included because it ...