I'm that 5G guy. I've actually been here for every "G." I've reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the ...

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

BOSTON--(BUSINESS WIRE)--Hammer, a global leader in end-to-end testing and assurance solutions, today announced the release of HammerRTC for Amazon Connect, the self-service, cloud-based contact ...

Did you know that Amazon has a customer relationship management system for sale? It does. It's called Amazon Connect. And it costs about $2.50 a day, according to one analysis. But before we get into ...

The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer inquiries, plus AI-generated response suggestions for human agents. Emily is an ...

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...