Contrary to popular belief, grandma isn't the only one who would like help setting up an e-mail account. Apple AAPL is about to remove 32 games and an unspecified number of hardware peripherals from ...

After authoring technical articles for two decades, I sometimes sense a problem or issue I’m experiencing will become the subject of an article. That’s just what occurred on a Friday evening a few ...

(WHTM) — If you are having a problem with your phone or computer, many of us call the company to try to resolve things. But, before you look them up, one woman has a warning. It started when Cookie ...

Nothing like a customer service tale with a mostly happy ending: Nathan switched computers and lost everything he bought from iTunes (music, ringtones, movies) as a result. So he wrote to Apple ...

A new study ranks Apple with the third top customer loyalty in tech, despite having the highest number of support and complaint-related searches than any other tech company at 1.2 million average ...

People are always asking me where they should buy their next Mac, and my answer is always the same: the Apple Store. and passing my iPhone 5s along to my wife. But it developed a balky battery and was ...