Contrary to popular belief, grandma isn't the only one who would like help setting up an e-mail account. Apple AAPL is about to remove 32 games and an unspecified number of hardware peripherals from ...

After authoring technical articles for two decades, I sometimes sense a problem or issue I’m experiencing will become the subject of an article. That’s just what occurred on a Friday evening a few ...

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A new study ranks Apple with the third top customer loyalty in tech, despite having the highest number of support and complaint-related searches than any other tech company at 1.2 million average ...

Nothing like a customer service tale with a mostly happy ending: Nathan switched computers and lost everything he bought from iTunes (music, ringtones, movies) as a result. So he wrote to Apple ...

People are always asking me where they should buy their next Mac, and my answer is always the same: the Apple Store. and passing my iPhone 5s along to my wife. But it developed a balky battery and was ...