Forbes contributors publish independent expert analyses and insights. I write about the franchising, restaurant and food services industry. BRISTOL, UNITED KINGDOM - OCTOBER 01: The sun shines on the ...

Automated records and face recognition might allow front-of-house staff to offer regulars their favourite table or drink as ...

Every diner has a breaking point. Mine was Dec. 25 in Santa Fe, N.M. I complained to a restaurant. Before anyone flares nostrils and ignites the comments section, some context: I was on vacation, ...

QSR design Is changing, with drive-thrus becoming more prominent and some brands, like Taco Bell, adding extra drive-thru lanes and smaller dining rooms as COVID changes the way diners consume food.

Darron Cardosa is a food service professional with over 30 years of restaurant experience. He has written more than 1,500 articles and blog posts about the hospitality industry, including for Food & ...