SINGAPORE--Avaya is tops in the call center and wireless local area network (WLAN) solutions markets in Asia Pacific, according to Frost & Sullivan. The research organization this week presented two ...

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that at Customer Contact Week 2022 (CCW ...

Avaya this week launched a new contact center solution that partners say fills a gap in the UC vendor's steadily growing midmarket portfolio. The new Avaya IP Office Contact Center solution, according ...

“Avaya is turning the contact center into a customer experience center, where consumers have more rewarding engagements with an organization and are able to interact using their smart phone, tablet, ...

Google has unloaded a number of goodies all over the map (including another direction for Google Maps), and wedged in there is one in which no one will need a map or even leave the house. Developed in ...

Company establishes a single, centrally managed virtual contact center for seamless support of customers in seven states. Self-service capabilities developed with Avaya Aura® Experience Portal save ...

There's lots to like about Avaya's announcement today around its mid-size contact center offer. There's lots to like about Avaya's announcement today around its mid-size contact center offer, Contact ...

Avaya today released three new contact center applications that tie into the Avaya Aura Contact Center Suite. These applications are designed to help businesses create competitive advantage through ...

I woke this morning to news of a Bloomberg report that Mitel has made Avaya an offer to create a combined company worth more than $5 billion (see related No Jitter post). One of my first thoughts was ...

It's all about stronger contact resolution and better customer satisfaction, according to Avaya, and that means a slate of new products in its Contact Center Suite, which Avaya announced this week.

Avaya launched Avaya Aura Contact Center, a multimedia work assignment application for mid-sized contact centers that connects customers, agents, and experts. The application uses voice, video, email, ...