Best Buy laid off Geek Squad field agents, home-theater repair technicians and phone support specialists last week, according to current and former employees. The layoffs come amid a restructuring ...

Best Buy's Geek Squad is ending its Samsung Authorized Service Provider (ASP) program, which allows retailers to repair Samsung phones with real parts, equipment, and training. This decision follows ...

Geek Squad agents have been flooding Reddit with images of their badges and posts about “going sleeper” after the company reportedly conducted mass layoffs this week. A former employee who spoke to ...

Best Buy plans on launching an AI-powered customer support service, a week after conducting mass layoffs of Geek Squad employees. Best Buy is developing the project using Google's Gemini AI models, ...

Geek Squad is a computer support option available through Best Buy stores nationwide. They offer in-store service as well as remote support options, including remotely controlling your system to fix ...

Best Buy, in a shift toward AI, laid off Geek Squad field agents, home-theater repair technicians and phone support specialists last week, according to current and former employees. The ...