When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct their call ...
CHARLESTON COUNTY, S.C. (WCIV) — Charleston County 911 has strengthened their emergency response this week by upgrading their call handling capabilities. The Charleston County Consolidated Emergency ...
DALLAS--(BUSINESS WIRE)--CentralSquare Technologies, an industry leader in public sector technology, hosts its annual user-community conference, ENGAGE, from May 5-8 in Dallas, Texas, bringing ...
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