HALIFAX COUNTY, Va. (WSET) — As Rogers Martin's phone rang in her home, she was reminded that just a few days ago, that wasn't possible. "My services was out for 20 days," Martin said. She wasn't the ...

UP THE CALL TO HOLD A PHONE PROVIDER ACCOUNTABLE. KETV NEWSWATCH SEVEN’S JOEY SAFCHIK FOLLOWS UP ON A STORY WE BROUGHT YOU LAST WEEK ABOUT A GREAT GRANDMA WHOSE PHONE LINE WAS DOWN FOR TWO MONTHS.

Michelle Plombon’s landline in St. Paul has gone silent since last November, the day before Thanksgiving. Nearly three months and counting. “There’s my phone, deader than a doornail,” she explains.

For CenturyLink, long waits for installation and customer service are commonplace. As a result, the cable provider has been put on notice by regulators after regularly providing subpar service. Cable ...

PORTLAND, Ore. (KOIN) – Washington’s largest local telephone company, CenturyLink, has been fined more than $130,000 for over 100 state code violations — including “excessive” wait times to reach a ...

OMAHA, Neb. (WOWT) - Monday started better for a pair of CenturyLink customers with phone and internet service back up. But repairs took a month and they want more than an apology. CenturyLink ...

After long periods of poor service in rural Montana, CenturyLink has been given 45 days by Montana utility regulators to come up with a solution. Rural Montana customers of CenturyLink have gone ...