BOSTON--(BUSINESS WIRE)--NWN Carousel, the leading Cloud Communications Service Provider, has successfully deployed a fully-operational Cloud Contact Center for Florida’s Division of Emergency ...
BELMONT, Calif., September 08, 2025--(BUSINESS WIRE)--RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced the acquisition of CommunityWFM, a ...
MARKHAM, ON, April 4, 2023 /PRNewswire/ -- Sangoma Technologies Corporation (STC:CA) (TSX: STC; Nasdaq: SANG) ("Sangoma" or the "Company"), a trusted leader in delivering cloud-based Communications as ...
In 2025, businesses will continue to migrate their contact center solutions from legacy on-premise hardware and software to cloud-based contact center solutions (CCaaS). And it’s shaping up to be the ...
The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...
Rocket CRM announced today the launch of a partnership designed to provide integrated marketing automation and seamless CRM ...
TCN’s cloud-based contact center suite will be fully integrated into ClickDebt’s software for the debt collection and enforcement industry LONDON & ST. GEORGE, Utah--(BUSINESS WIRE)--TCN, Inc., a ...
At the beginning of the year, contact centers were already starting to trend toward solutions that help with the integration of different channels, flexible call routing, and the increasing use of ...
As digital work trends have evolved since 2020, the technology that customer support professionals rely on has evolved as well, becoming more crucial than ever as companies strive to satisfy their ...
Mitel has announced the release of its Mitel AnyWare Cloud Contact Center solution as the latest addition to the company’s suite of cloud-based products. Mitel’s contact center solution is targeted to ...
Intensifying the competition among professional social networks, French company Viadeo has acquired Soocial, a Dutch startup that manages contact details in the cloud. Soocial, which operates on 500 ...
The company reported its first quarterly results since its failed merger with Zoom. Management anticipates strong revenue growth and improving margins over the next several years. The stock remains ...
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