To be fair, our obsession with frictionless experiences stems from a legitimate fear: In a world of infinite choice, a single ...

For decades, many organizations have tried customizing certain aspects of their marketing, sales, and customer experiences.

AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

Employees of a South Florida Publix had a duty to warn customers that a woman who had just left the store was outside, ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

"I once had a customer at Macy’s who tried to pay for her purchase with a Target gift card. She yelled at me for not ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

Toy store Toys “R” Us Canada notified its customers that a threat actor stole their personal information and leaked it on the ...

The Bank of Jamaica (BOJ) and the Jamaica Bankers Association (JBA) are working together to restore access to cash and other banking services in areas hardest hit by Hurricane Melissa, which caused ...

A 22-year-old family-owned pupuseria, restaurant and bakery in Reisterstown is officially under new ownership.