Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Access to affordable medication is becoming an increasingly urgent issue across the nation. Millions of Americans live far ...

Half of consumers are concerned that AI will impede their ability to connect to a human, according to Qualtrics XM Institute.

A Jetstar customer has claimed he was told he needed to pay a $60 fine or would be forced to miss his flight - despite pointing out a huge problem with the charge.

As a founder and CEO of multiple companies, I’ve learned firsthand that the most effective leaders are those who prioritize the customer experience. Far from being a mere formality, customer support ...

With returns siphoning off a staggering $743 billion from retailers’ bottom lines in 2023, it’s clear that the industry’s approach needs an overhaul. But instead of leaning on rigid policies that risk ...

Are your customer security capabilities strong enough to protect not just your data and revenue, but your reputation and your customer relationships as well?

Whether or not a bank’s fraud investigation results in finding the perpetrator “actually does matter quite a bit in terms of ...