If customers are complaining about your business, chances are it's having a negative impact on your profits and could be impacting your company's reputation. Putting a stop to the negative damage of ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. When customers give you negative feedback, via survey, tweet, ...

"The fake customer service scam has probably been going on for at least a year, not necessarily as it relates to Cash App, but to many other companies," said Lori Wilson, President and CEO of the ...

Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

Todd Defren of the PR firm Shift Communications says, "I've been floored by the amount of "Customer Service" our team now handles. This piece of the job accelerated far faster than I'd expected." Your ...

Like many Americans, Judy Sharum had a customer service meltdown last year. Fed up with overpaying for a landline phone and Internet service from AT&T, Sharum signed up for the company’s U-Verse ...

PITTSBURGH (KDKA) — Customer service is intended to serve customers. In this week's Money Minute, KDKA-TV money editor Jon Delano explains why many customers feel like they're getting anything but ...

Today much of customer service involves interactions with customers that are very public for the world to see via social media, rating review sites, or discussion boards. How your business responds to ...

ELK GROVE VILLAGE, Ill. (CBS)-- A long list of bad reviews and an F rating with a major consumer advocate aren't stopping an online travel agency from picking up new customers. As CBS 2's Tim ...

McDonald's is asking franchise owners to improve customer service, according to a Wall Street Journal report from earlier this week, because complaints about restaurant employees are on the rise. The ...

Transamerica Corp., one of Cedar Rapids’ largest employers, is under review by the Iowa Insurance Division for a rash of complaints related to the company’s taking over customer service for Vanguard ...