To kick off Customer Service Week 2016 (which starts Monday), let me pose a question that may sound like a no-brainer: Does practice make perfect in customer service? The answer, surprisingly, is "not ...

As I recently wrote, “The answer is yes! – Now what's your question?” is an attitude central to any great customer service organization and culture. It’s crucial that leadership stress this principle, ...

Staff at physician practices could benefit from a little more customer service training, leaders say. The Medical Group Management Association polled 931 practice leaders and nearly half (47%) said ...