Before and throughout the pandemic, NBC and Telemundo stations around the country have received many complaints about customer service -- from refund delays and denials to ignored emails and ...

In an era where consumers routinely consult online reviews before purchasing, it’s never been more essential to ask your customers how you can enhance their experience with your business. Customer ...

SAN FRANCISCO--(BUSINESS WIRE)--Unbabel, an AI-powered language operations platform that helps businesses deliver multilingual support at scale, has announced the release of a Customer Service (CS) ...

The Defense Commissary Agency will launch its annual worldwide Commissary Customer Service Survey (CCSS) starting Aug. 24, with new safety measures in place to help prevent COVID-19 exposure.

Forced to confront long hold times, uninformed employees and unresolved disputes, consumers around the country are sharing frustration with the state of customer service in 2020. Many families are ...

The battle of the sexes may not be waged as fiercely as it once was, but on the front lines of the contact center, gender can still be a powerful weapon. A new survey, commissioned by Amdocs to gauge ...