AI chatbots are growing in popularity and capabilities. What potential do they have to improve customer experience (CX) by answering questions and holding conversations? Whatcha got, ChatGPT? We ...
A customer survey starts with the development of a questionnaire. Marketing research professionals will usually get input from other functional areas of the company, like brand and advertising, so ...
It feels like I get asked between 1.5 and 3,000,000 questions about customer service every month. I certainly don’t mind; it’s my favorite subject, bar none. Sometimes these questions come up in my ...
In any given company, customer-facing team members are among the most important and impactful. Even those employees in entry-level or administrative positions are representing your organization to its ...
I'm the manager of Customer Service for a small but fast-growing manufacturing firm. My team is great but they are young and inexperienced for the most part. I am working with them to help them come ...
The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.
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