12 call center best practices to deliver exceptional customer service

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, ...
Digital Trends

Getting jerked around? Here’s how to record customer service calls

There are few things worse than needing to call a customer service agent for help. Stubbing your toe? Maybe. Working on Christmas? Probably. Hearing the final score of a game you DVR’d? Definitely.
TechSpot

Google is testing a feature that holds customer service calls for you until a human representative arrives

Forward-looking: Most people dread calling customer service numbers because it usually means navigating a menu of automated options and then waiting on hold while listening to elevator music, ...
USA Today

Frustrated travelers start recording customer service phone calls. But does it work?

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, ...