Customer service is perhaps the most vital part of conducting business as it reflects directly on the company and how it is able to meet the needs of patrons. Implementing customer service training ...

Kai Ryssdal: Remember that scene in the “Wizard of Oz,” where the guy says, “Pay no attention to the man behind the curtain?” There was a little bit of that with Apple today. The website Gizmodo got ...

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...

More businesses than ever are finding this the right time to invest in customer service training as we head into the post- (or, I should say, nearly post-) pandemic era. And they’re right to want to ...

In the past month, I’ve been asked to write about the ROI on customer service training by three different publications. In one of the articles, I made a comment that resonated with many of the readers ...

Customer experience is the mantra of many brands, but there is often a disconnect between what the customer experiences and what the business owners or staff experience. When you do a deep dive into ...

It isn't the most high-tech tool in the office, and it may not have fancy bells and whistles, but for many companies and organizations the telephone is often the first line of customer service ...