Alan Ranger is the VP of Marketing at NiCE Cognigy, a global leader in AI-first customer service automation. Agentic AI is ...

CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

The hacker stole session tokens from Okta clients who uploaded an HTTP Archive file to a customer case management system, data that could be used to break into someone’s account. A hacker has ...

Good customer service is paramount in today's business landscape. Customers have so many choices. If they feel unsatisfied with the experience they get from your business, they can easily switch to ...

The company says the move is designed to improve efficiency across sales, supply chain, finance, marketing, and customer service, while giving dealers faster support and more responsive service.

The move to modernized, competitive customer experience delivery has been elusive for utilities due to the costs and the disruption, yet newly empowered customers – with more choices – will not wait A ...