Google LLC said today that its Dialogflow CX service is now generally available, meaning enterprises now have an easier way to create more advanced virtual agents to staff their contact centers. Part ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

Google Cloud on Wednesday announced a series of updates to Dialogflow, the development platform for building chatbots and interactive voice responses (IVR). Dialogflow is the core technology behind ...

In September, Google announced the beta launch of Dialogflow CX, the newest version of the company’s suite for building conversational experiences. As of today, Dialogflow CX, which is now used by ...

Google today announced the beta launch of its enterprise edition of Dialogflow, its tool for building chatbots and other conversational applications. In addition, Dialogflow (both in its free and ...

Avaya OneCloud™ CCaaS and OneCloud™ CPaaS portfolios are now available with Avaya AI Virtual Agent Enhanced, new human-like automation features that significantly improve customer experience and ...

Building conversational interfaces is a hot new area for developers. Chatbots can be a way to reduce friction in websites and apps and to give customers quick answers to commonly asked questions in a ...

Avaya AI Virtual Agent Enhanced - the newest co-innovation with Google Cloud – now being adopted by customers worldwide RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)-- Avaya (NYSE: AVYA), a global leader in ...

SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, announced its partnership with Google Cloud’s Contact Center AI (CCAI) and integration of its ...