“To be truly listened to is a striking experience, partly because it is so rare. When another person is totally with you—leaning in, interested in every word, eager to empathize—you feel seen and ...

Stephen Covey said, "Most people do not listen with the intent to understand; they listen with the intent to reply." Listening has become a lost art, perhaps because we've become so focused on ...

Listening is such an automatic process that most of us don't realize that if not done properly, it can cause problems, hurt feelings and missed connections. Of course, I’m not referring to everyday ...

When I first became a manager, I was advised by a trusted mentor–“Above all else, make the time to listen to your staff.” Whether over a cup of coffee, a designated “open-door” policy, or whatever ...