Hotel front desk agents are the first line of customer support in the hospitality industry. They greet customers, assign rooms, schedule meeting halls, accept payment, dole out room keys and ensure ...

Ever wondered what the person at the front desk is really thinking when checking you into a hotel? I spoke with half a dozen current and former hotel front desk staffers who shared their pet peeves, ...

WASHINGTON — Some hotels have come up with an even quicker way to get in touch with the front desk than a phone call: a text. About 450 individual hotels, including Hyatt Regency locations, are using ...

The real deal from insiders on how to score upgrades, lower rates, and more. Oct. 4, 2012— -- "Good Morning America" teamed up with Reader's Digest on a special series, "13 Things Experts Won't ...

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not. “It’s a ...

Red Roof, a prominent name in the lodging industry, has taken a vital step to enhance child safety by partnering with the ...

A hand ringing a bell at a hotel check-in. Many modern hotels are going above and beyond when it comes to complimentary amenities—here's what you could ask for the next time you travel. With airline ...

Looking to get more out of your hotel stay? We got these insider tips from some front desk staff about how to improve your experience, avoid problems, or at least not get them angry at you: We get ...