Instead of you trying to decide whether to answer, this assistant will pick up the call itself. Using voice-to-voice and agentic AI skills, the receptionist will then ask questions to determine if the ...

In addition to initiating phone calls, you can use Siri to answer incoming phone and FaceTime calls. When the call is over, you can also use Siri to end the call as well — with an important caveat. By ...

Google is testing a new left/right swipe gesture to answer or decline calls in its Phone app. The updated call screen aims to ...

Call centers are embracing automation. There's debate as to whether that's a good thing, but it's happening — and quite possibly accelerating. According to research firm TechSci Research, the global ...

A clear example is the Phone app, where answering a call now requires a horizontal swipe instead of a vertical one or single ...

Verizon uses generative AI to reduce the workload from its high volume of business-related calls. The AI can give agents prompts on how to handle issues and summarize calls with customers. This ...