Sometimes, it feels like the only way to get a company to pay attention is to post your complaint online. I think we can all agree that it shouldn’t be that way, but it often seems as though companies ...

Listening to your customer has always been a strategic imperative. With countless options just a click away, consumers are gravitating toward brands that make them feel cherished and involved.

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...

Consumer champion Which? has said that after more than a year of campaigning against "poor practices in the insurance industry" it has made a super-complaint to the Financial ...