See more videos from CX Connect 2021 on the CRM YouTube channel. Read the complete transcript of this clip: Emerson Sklar: The benefits from the training are significant and very tangible. The time ...

VirTra Systems offers a line of high-definition resolution situational awareness and judgmental use-of-force training simulators that are available in single-screen, 180-degree, 300-degree, and ...

We suspected it may be happening, but Datamonitor confirms it in a new report: "'Traditional' touchtone interactive voice response (IVR) -- utilized by businesses over the past two decades for the ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...