From pet supplies to office furniture, online retailers in just about every market have been offering live chat services on their websites with success. According to the National Retail Federation's ...

Let’s cut right to the chase. The importance of live chat cannot be overstated as witnessed by the results of a study by Zendesk, which revealed 92% customers feel satisfied when they use the live ...

If you can’t spend the hours responding to customer questions, then you should check out ProProfs Live Chat. It’s a great system to manage customer communication without spending time directly ...

According to a new report from TechCrunch, Facebook is working with developers to build chatbots and Live Chat web plugins for business clients. The tools are said to be officially announced next week ...

Core Transit has launched a brand-new bilingual website, CoreTransit.org, designed with riders in mind. Core Transit built the site to make it easier, and even a little fun, for riders to get the ...

Blizzard Customer Support has rolled out a new feature to better assist customers with issues. The new live Web Chat feature allows players to chat directly with a Customer Service Representative, ...

Chatbots could replace 1-800 numbers, and Facebook wants them on Messenger. But most businesses don’t have the resources or technical skills to build chatbots themselves. That’s why Facebook is ...

The Florida Keys & Key West tourism council has launched a new “live chat” communications tool on its www.fla-keys.co.uk website, enabling visitors to obtain real-time assistance from a live travel ...