Microsoft is due to improve the hosting capabilities of its customer relationship management application with the global release of a new version of its Dynamics CRM 3.0 software Monday. The vendor is ...

What had been called Microsoft CRM 2.0 and then CRM 2005 will officially be dubbed Microsoft CRM 3.0, said Brad Wilson, general manager for Microsoft CRM. The product is still set to be released to ...

Microsoft's long-awaited entry into this market shipped earlier this year equipped with what many in the channel call basic sales and service capabilities. The vendor's partners are now rushing to ...

Cisco starting Monday is set to offer a tool to help small and midsized businesses use Microsoft CRM software in combination with a Cisco IP communication system. Cisco starting Monday is set to offer ...

Microsoft plans to reduce the price its partners will pay for its newest customer relationship management software, code-named Titan, the company’s latest foray into software-as-a-service CRM.

Using a CRM system gives businesses the tools to improve their customer relationships, streamline their sales processes and leverage the platform to achieve success. Customer relationship management ...