A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

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The sales team is primarily responsible for reaching your company's sales targets. Others would agree that they keep businesses afloat. Led by outbound call center solutions, a sales team can improve ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

Customer communications have always balanced efficiency and empathy. Earlier tools leaned too far toward efficiency and left ...