Patients call your hospital for a wide variety of reasons, especially if you have an 800 number that routes to a patient call center. But no matter why they call – whether it’s a medical emergency or ...

If women need any more encouragement to schedule an annual screening mammogram starting at age 40, experts offer some ...

The new Collaborative Care Model is rooted in positioning team members to practice at top of their licensure. Editor’s note: This article appears in the July-September 2023 edition of HealthLeaders ...

I’ve worked with hospitals to improve patient satisfaction rates for years and we’ve seen that the first stop in the patient’s journey – the call center – can set the tone for the rest of the ...

In addition to longer transports, rural EMS sees a 40% rate of severe emergencies, according to an analysis of 69 million ...

Patients of Albany, Ga.-based Phoebe Putney Health System have reportedly been receiving phone calls with scams of fake test results and gift ...

Subscribe to LA Public Press to get stories like this in your inbox every week. This article was originally published by ...

A federal judge tossed a suit by California nurses who wanted to call themselves doctors, ruling the usage is misleading to ...