Patients call your hospital for a wide variety of reasons, especially if you have an 800 number that routes to a patient call center. But no matter why they call – whether it’s a medical emergency or ...

If women need any more encouragement to schedule an annual screening mammogram starting at age 40, experts offer some ...

I’ve worked with hospitals to improve patient satisfaction rates for years and we’ve seen that the first stop in the patient’s journey – the call center – can set the tone for the rest of the ...

To begin with, Sheer said to be honest about the outcome. “Tell the patient ‘Maybe’ and ‘We will try.’ Have a plan A and plan ...

The new Collaborative Care Model is rooted in positioning team members to practice at top of their licensure. Editor’s note: This article appears in the July-September 2023 edition of HealthLeaders ...

Even with expanded digital tools, healthcare call centers are still the main and often most strained access point for patients. Whether confirming or rescheduling an appointment, patients continue to ...

A contract dispute between UnitedHealthcare and Ascension Wisconsin has left thousands of patients scrambling for care after ...

Doctors say administrator directives allow immigration agents to interfere in medical decisions and compromise medical care.