Genesys Unveils LAM-Powered AI Virtual Agent

Genesys introduces a new “agentic virtual agent” powered by Large Action Models (LAMs), which is designed to complete customer service tasks across enterprise systems rather than only respond to ...
Nasdaq

Intuit Introduces Ground-Breaking Virtual Team of AI Agents to Fuel Growth for Businesses

AI agents and trusted AI-enabled human experts available in Intuit QuickBooks assist businesses with saving time, making smarter decisions, and driving better money outcomes A more powerful QuickBooks ...
No Jitter

AI Agents Are Change Agents – In More Ways Than One

My focus here is specifically on how the term “agent” is used in the contact centers, where it has unequivocally meant human agents – people who dealt directly with other humans, namely customers. The ...
Seeking Alpha

ibex Unveils Wave iX AI Virtual Agent; Setting a New Standard for AI-Powered Customer Support

WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...
CMS Wire

Virtual Agents in Contact Centers: Ushering in a New Era of Personalization

In the 1990s, contact centers started to “meet customers where they were,” defined by agents learning how to better handle phone calls, said Rob McDougall, Upstream Works CEO. By the 2000s, chat and ...