You are visiting an office in Texas and need immediate help with a computer application. Because of the problem’s complexity, you figure a phone call won’t resolve the issue. You need a live visit ...

We've all been there — whether it's a grandparent struggling with a new device or a parent confused by software updates. It’s frustrating when you want to help but can’t be there in person. While ...

With the release of the Windows 10 Fall Creators Update in October, Microsoft quietly slipped in the new Quick Assist program that many people I spoke to did not know about. Quick Assist is a remote ...

TSplus has announced the release of TSplus Remote Support version 4.3, featuring significant improvements in performance, ...

What is the difference between remote desktop and remote visual assistance? This question can be confusing for some, as both are similar in ways, but importantly, have major differences that set them ...

Remote Desktop allows users to a sign on to another computer, but although all editions of Windows 7 support the feature, not all of them can initiate a connection. If you or an employee need the help ...

Been playing SP2 on a test machine, on the whole it seems to be working well, but I've noticed a problem.<BR><BR>The machine is set up to allow "offered remote assistance" via ...

With this announcement, Devolutions becomes the first in the remote connection management space to integrate AI directly and securely into its native application, without ever exposing sensitive ...

The variants of the message that you could see are: The remote computer requires Network Level Authentication, which your computer does not support. For assistance, contact your system administrator ...