Customer conversations with chatbots can include contact information and personal details that make it easier for scammers to launch phishing attacks and commit fraud.

PHILADELPHIA (WPVI) -- If you're having trouble getting an appliance repaired, you're not alone. After receiving dozens of consumer complaints over the years, the Action News Troubleshooters took a ...

Sears accepts payment for installation but leaves the washer job unfinished. The company ignores refund requests, showing how communication quickly collapses. Escalate your complaint with proven steps ...