Walt Disney once said about movies, "Do what you do so well that they will want to see it again and bring their friends." The famed animator's quote can also be applied to customer service. If a ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

Delivering efficient and intuitive service management is not just a convenience, it’s a necessity. IT executives are seeking solutions that improve how employees interact with IT and enterprise ...

Enterprise Service Management (ESM) at the University of Texas at San Antonio is a comprehensive approach to managing and delivering IT services across the university. WHAT IS A SERVICE? A frequently ...

Successful service lines have a vision and clearly defined expectations, this CMO says. As a former hospital clinical chief ...

Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...

IT management suites have evolved beyond on-premises equipment, spanning to virtualized cloud infrastructure, cloud services, mobile devices, and even IoT mechanisms. We test the top network ...

Managing services effectively is a crucial aspect of maintaining any Linux-based system, and Debian, one of the most popular Linux distributions, is no exception. In modern Linux systems, Systemd has ...

Students start with a foundation of courses in liberal arts and health services management and choose advanced courses related to the chosen career path. Long-term care administration includes a wide ...