For many device and software vendors, tech support is an ongoing challenge. Even the best-designed consumer electronics and apps require occasional assistance – or just simply break down – leaving ...

WIXON, Mich. — Tire-pressure-monitoring systems (TPMS) maker Hamaton Inc. has hired Nick Wheeker as a technical support specialist, tasked with helping to sustain business growth. Mr. Wheeker will ...

In an ideal world, the tools you use to run your business would work properly and exactly when you need them to. However, the reality of being a small business owner is somewhat like Murphy’s Law: If ...

Social engineering attacks like the Microsoft tech support scams still work. Fake cold calls, fake messages on websites, and malicious emails continue to trick victims. You did what?!? I was thinking ...