Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

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Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

Danziger is boosting its commitment to grower success, offering new tools, technology and expert guidance for customers and ...

Not everyone is comfortable troubleshooting or fixing the devices they own. If tech support and repair options are a consideration in your technology purchases, these are the brands our readers ...

WhatsApp doubles down on business in India with payments, in-app calling, and AI-powered support to connect companies with millions of users.