Long wait on Verizon's Customer Service or chat? It's confusing, but here's how and when you'll get $20 bill credit for the ...

Verizon is trying to calm furious customers after a nationwide wireless meltdown by dangling a one-time $20 bill credit. The ...

A Verizon staffer talks compensation — and offers a curious emoji.

"We did not meet the standard of excellence our customers expect," Verizon said after the more than 10 hour outage.

Verizon is offering a $20 account credit to customers affected by Wednesday's nationwide network outage that left users ...

CLEVELAND (WJW) – Verizon customers with older phone plans could see their bill go up next month. According to the company, starting Aug. 29, some older plans will be charged an additional $3 or $5 ...

Verizon said it has resolved its outage after users reported widespread issues on Wednesday. "The outage has been resolved.

Verizon has delivered another blow to customers already frustrated by rising phone bills, announcing the elimination of popular gaming subscription perks from two of its premium wireless plans. The ...

The huge Verizon outage that affected more than 1.5 million customers was resolved after almost 10 hours.