Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Help desk software needs to pack a lot of firepower to ...

The world has moved online, but if you still need a phone system in your workplace these voice over IP providers should be on your shortlist. The big move by many businesses to a mostly work-from-home ...

Cable & Wireless is widening its range of corporate Internet telephony products by launching a voice over IP (VoIP) service for UK businesses. It will be called Cable & Wireless IP Voice and the ...

Human communication has evolved dramatically over the centuries, from word of mouth to letters and telegrams to phone lines that stretch from one end of the world to the other. While you can still ...

Landline phone services are slowly but surely going the way of the dinosaur, with more individuals relying solely on their mobile devices for making calls. Businesses, however, have continued to rely ...

While still just a trickle, early defectors to voice over IP (VoIP) represent the vanguard in a trend that some analysts believe could soon roil the communications industry. Independent VoIP providers ...

VoIP (Voice over Internet Protocol) is a system for transmitting voice calls over the internet, rather than a phone line.

I've been reading a new article called The Growing Pains of VoIP: Managing Customer Care. It's in this month's edition of Billing World and OSS Today magazine. When it comes to customer service, some ...

Marguerite Reardon started as a CNET News reporter in 2004, covering cellphone services, broadband, citywide Wi-Fi, the Net neutrality debate and the consolidation of the phone companies. Broadband ...

Our latest round of research indicates that Zoom Regional Unlimited and Google Voice Standard are the cheapest VoIP plans available. The Zoom Phone and Google Voice plans both start at just $10 per ...

A look at the VoIP industry’s most pressing issues, including SIP interoperability, TDM-to-SIP transition services and VoIP security issues. VoIP services are rapidly becoming the bread and butter of ...

City of Industry, Calif. — American Telecom Services (ATS) will offer its first DECT cordless phone for use with Lingo’s VoIP service in the first quarter of 2007, the company said. The ATS X10001P ...