Returned items cost U.S. companies $816 billion in 2022 and added 9.5 billion lb. of waste to landfills. Small fleets and owner-operators can pick up more freight during downtimes by helping retailers ...

Online retail sales are here to stay. In the U.S. alone, sales will surpass $1 trillion this year and are expected to reach $1.6 trillion by 2027, according to a new Forrester report. But along with ...

The unpredictable swings of the current economy are adding to what is an unquestionably tumultuous moment for retail. The industry facies uncertainty around what cargo will move in and out of the U.S.

What is as predictable as large end-of-year holiday retail sales figures? That many of those gifts will come rolling back. A report from the National Retail Federation and Appriss Retail estimated ...

A year ago, 16% of holiday shopping purchases were returned, according to data from Salesforce. With many Christmas 2023 purchases still within a returnable timeframe today, Salesforce anticipates a ...

When a customer clicks 'return' on a purchase, it triggers a complex process that quietly shapes the backbone of modern retail: reverse logistics. Unlike the familiar forward logistics that move goods ...

Ever receive a gift that wasn't quite right and that you wanted to return? We all have. Returns are the messy, rather-not-think-about-it element of retail, and they cost the industry an estimated $816 ...

What happens after a customer returns an item? The reverse logistics process starts. Reverse logistics is a type of supply chain management that moves goods from customers back to sellers or ...

When you order a pair of sweatpants online and don’t want to keep them, a colossal, mostly opaque system of labor and machinery creaks into motion to find them a new place in the world. From the ...

An efficient return warehouse operation is essential in driving customer satisfaction and retention, says Savills North America's head of industrial research Mark Russo. But he adds reverse logistics ...

A lease for a 250K-plus SF reverse logistics center in Fort Worth is the latest evidence of a surge in returns amid the growing prevalence of e-commerce. The Oak Grove Road industrial distribution ...