The integration of AI-driven automation can enhance service delivery and strengthen public trust in digital governance. By using Agentic AI, Canada can build trust in digital governance by providing ...

The Canadian government has launched its first strategy for AI in the public service, in a bid to boost the productivity of its workforce and deliver enhanced digital services to citizens. Launched on ...

In this sister series to our ‘Five minutes with’ interviews, we share insights from the civil and public service leaders who will speak at our Innovation conference. Taking place in London on 25 and ...

The UK government has set out a wide-ranging reform plan, with prime minister Sir Keir Starmer telling officials that the civil service needed to become the “engine room of delivery” for government.

In this interview, Wei Boon Goh, chief executive of the Government Technology Agency, Singapore – who will speak in the ...

In this sister series to our ‘Five minutes with’ interviews, we share insights from the civil and public service leaders who will speak at our Innovation conference. Taking place in London on 25 and ...

The study, based on responses from nearly 24,000 people across 30 countries, found that 59% of Gen Z respondents (those born ...

The email – which was received by federal officials on 22 February, asking them to “reply to this email with approx. 5 ...

In this sister series to our ‘Five minutes with’ interviews, we share insights from the civil and public service leaders who ...

The only way to tackle these powerful cultural factors, one participant concluded, is via recruitment, training and selection ...

A poll has found that a majority of UK civil servants say the government’s efforts to get them to work in departmental ...

If done right, digital credentials can provide the convenience and user experience citizens crave. At the Global Government Digital Summit, public service leaders shared their approaches to digital ID ...