Online portals can greatly enhance clients’ experience with the financial planning process, advisors say. The more self-service clients can be on “non-emotional” tasks such as looking up ...

By aligning voice biometrics with AI-driven self-service, companies can unlock secure and compliant contact centre performance, says Smartz Solutions.

Mobilizer, from Interactive Intelligence, is a platform intended to bridge gaps between easy deployment of mobile applications and contact center agent assistance.

Commbox has launched the WhatsApp Bot-Squad, a digital customer service tool for the insurance industry. The wide variety of WhatsApp bots will automate self-service client interactions via WhatsApp.