Testing with real users before launch ensures technology and processes actually work. Do not skip this part of change management.

They suggested the most effective way to do so is through a formalized process called organizational change management (OCM). “Organizational change management bridges the gap between your current and ...

From there, the ServiceNow momentum spread, into what Ancona calls "stage two" of CDW's ServiceNow use. The trigger for stage two? The CDW team decided to take the Aptris approach to ServiceNow ...

ServiceNow, the AI platform for business transformation, has been named a Leader in the first ever 2024 Gartner ® Magic Quadrant™ for AI Applications in IT Service Management. In addition to ...

SANTA CLARA, Calif.-- (BUSINESS WIRE)-- ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced agentic workforce management, a new, innovative extension of end-to-end ...

ServiceNow has updated its Workplace Service Delivery product with a series of tools to help organizations transform their workspaces from everyday destinations to event-centered meeting places.