Salesforce in Claude leverages Anthropic’s models to help knowledge workers more easily unlock insights from business data.

Semantic search sifts through unstructured data to find information based on context and intent rather than keywords.

"Legacy data was never built to be verified at scale, which AI requires. It was built to run one system, for one purpose, ...

Most companies have deployed AI for various CX-centric use cases, but real gains may prove elusive without properly tagged ...

Today, that means many are familiarizing themselves with the idea of AI orchestration — what it is, how to implement and how ...

Zoom’s growth across various contact center and digital labor products validates its ‘AI-first system of action vision,’ CEO Yuan said.

As demand for data, governance and trust grows, industries will evolve. But some sectors will shrink in the wake of ...

With nearly 17 hours spent coordinating among their teams, most managers reported less-than-stellar results from using AI ...

POINT includes validation for unstructured data — a type of data typically not governed or visible — and insight into AI tool ...

With a new CEO at the helm, a large installed base and new products in-market and about to land, Avaya has to prove it can ...

While approving specific AI applications can mitigate the shadow AI’s spread, it won’t reveal everything that happens to ...

Organizations need new ways to determine whether AI tools improve team performance and leadership effectiveness or merely ...