Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

DC's 911 call center is looking for ways to improve after past criticism. Why Trump—And The Right—Want To Take Down ...

Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

The Arkansas Game and Fish Commission and other local organizations are offering various outdoor events, including bird watching, cooking classes, and nature walks throughout October and December.

The director of the Office of Unified Communications (OUC) says that on average call pickup time is 4.4 seconds down from ...

Members of the Texas National Guard have been seen at an Army Reserve Training Center in the southwest suburbs of Chicago, ...

Denise Amber Lee was kidnapped and murdered in 2008, and the 911 calls associated with her disappearance sparked nationwide ...

As the U.S. military contemplates its exit from Iraq, Baghdad-based officers say the Iraqis are nearly ready to take over the ...

Children with autism can be prone to wandering and are often drawn to water. Parents are often faced with the burden on their ...

Brett Loeb, director of Pitkin County Regional Emergency Dispatch Center, recently was cited for his work by NiCE Public ...

The Milwaukee Brewers are four wins away from a World Series appearance, but they have to get past the powerhouse Dodgers, starting Oct. 13. Follow for live updates.

A majority of parents of kids ages 11 to 12 said their child has a smartphone, a Pew Research Center survey published October ...