Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

DC's 911 call center is looking for ways to improve after past criticism. Why Trump—And The Right—Want To Take Down ...

Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

A fire ripped through the Troutville Training Center last week, destroying a building that housed something most people don’t ...

The Arkansas Game and Fish Commission and other local organizations are offering various outdoor events, including bird watching, cooking classes, and nature walks throughout October and December.

The director of the Office of Unified Communications (OUC) says that on average call pickup time is 4.4 seconds down from ...

The Idaho Falls Police Department has confirmed that a bomb threat that prompted road closures near the College of Eastern ...

Regional office front desks and online services will remain available. SALEM, Ore. (KTVZ) — The Oregon Department of Revenue’s Taxpayer Services Call Center and main Payment Center in Salem will be ...

As the U.S. military contemplates its exit from Iraq, Baghdad-based officers say the Iraqis are nearly ready to take over the ...

Brett Loeb, director of Pitkin County Regional Emergency Dispatch Center, recently was cited for his work by NiCE Public ...