Integrated with existing GOV.UK digital wallet and driving licence programs, the new system will provide users with secure access to various government services, including welfare benefits, childcare ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.

New AI-first, human-backed model delivers speed, scale, and empathy — outperforming both legacy and AI-only solutions SAN ...

Sonata Software has positioned itself as a differentiated modernisation engineering and AI-driven organisation aiming for top-quartile growth. However, BFSI is facing sustained pressure from one large ...

Constellation Software Inc. CSU-T held a rare conference call on Monday to assuage investor worries about the impact of artificial intelligence on its business. Judging from the market reaction, the ...

LOS ANGELES and STUTTGART, Germany and WATERLOO, ON, Sept. 16, 2025 /PRNewswire/ -- MotorTrend, one of the world's leading automotive media brands, in conjunction with QNX, a division of BlackBerry ...

Good day, and welcome to the Constellation Software Inc. Conference Call and Webcast. [Operator Instructions]. Please note this event is being recorded. I would now like to turn the conference over to ...