Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

HONOLULU (HawaiiNewsNow) - Customer service phone lines for TheBus and Skyline are offline, the Honolulu Department of ...

Michigan Attorney General Dana Nessel has joined 22 other states in asking the U.S. Supreme Court to review a lower-court ...

Early childhood developmental care coordination with the Information and Referral Federation of Los Angeles County 2-1-1 call ...

A spokesperson with the police department said the hospital was put on lockdown out of an abundance of caution.

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

SYRACUSE, N.Y. — The Call in for Cancer event will be held on Oct. 16. You will be able to call and make donation to help support cancer patients. Proceeds benefit the Upstate Cancer Center. You can ...

The newly created Behavioral Health Specialist position is designed to strengthen how 911 responds to mental health ...

() - Gov. Joe Lombardo’s vague call for a special session earlier this week triggered a search to fill two vacant Republican ...

Remote call center workers secured permission to seek early appellate review of a federal district judge’s novel ruling that limited which off-the-clock tasks count as part of their workday.

European Wax Center stock is a "Hold" amid stalled growth and high risk. Here's what investors need to keep in mind.