A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

Facing major budget shortfalls, Denver is cutting back hours and staff for the 311 call center and looking to leverage an ...

HONOLULU (HawaiiNewsNow) - Customer service phone lines for TheBus and Skyline are offline, the Honolulu Department of ...

Michigan Attorney General Dana Nessel has joined 22 other states in asking the U.S. Supreme Court to review a lower-court ...

Early childhood developmental care coordination with the Information and Referral Federation of Los Angeles County 2-1-1 call ...

A spokesperson with the police department said the hospital was put on lockdown out of an abundance of caution.

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

SYRACUSE, N.Y. — The Call in for Cancer event will be held on Oct. 16. You will be able to call and make donation to help support cancer patients. Proceeds benefit the Upstate Cancer Center. You can ...

Gaynell Acklin, 72, was headed to her sister's house when traffic suddenly stopped around the 4700 block of Montview Drive.

The newly created Behavioral Health Specialist position is designed to strengthen how 911 responds to mental health ...