SequenceShift expands its PCI-compliant payment platform with a new Zendesk for Contact Center integration for secure ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

More than 75 health systems sent a letter to federal officials calling for stronger oversight of nationwide data sharing networks, flagging issues with "bad actors" gaining access to patients' medical ...

In an era where customer expectations are higher than ever, businesses are turning to smarter systems to keep pace, and one of the most transformative trends is contact center automation. Powered by ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

The Ko-Kwel Wellness Center (KWC) is providing notice of a data security incident by Trizetto Provider Solutions (TPS), a ...

President Donald Trump’s call for Republicans to “nationalize the voting ” on Dan Bongino’s right-wing podcast on Monday is an unworkable authoritarian fantasy. But it still matters because the way ...

Flexible contact centers use AI, cloud platforms, and on-demand agents to adapt to demand, reduce costs, boost resilience, and enhance customer experience.

Q4 2025 earnings call recap: record EBITDA, IET order growth, data center demand, and 2026 outlook—read the key takeaways.

Director of National Intelligence Tulsi Gabbard has told lawmakers that she attended an FBI search of the election center in ...

Director of National Intelligence Tulsi Gabbard has told lawmakers that she attended an FBI search of the election center in ...

The staff of Los Angeles County’s newly created Department of Homeless Services and Housing and its many partners worked in cubicles Tuesday morning in a one-stop services call center on the seventh ...