Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Simpler tasks can be automated using a tool called Action Builder. It can perform repetitive chores such as syncing support ...

The integration brings intelligent automation, real-time analytics, and smarter customer engagement tools to enterprises ...

Cisco announces the establishment of data centers in Mumbai and Chennai to launch Webex Calling and Contact Center services ...

This collaboration will help accelerate the adoption of AI-powered customer experience (CX) solutions worldwide ...

Microsoft Corp.’s data-center crunch will continue for longer than the company has previously outlined, underscoring the software giant’s struggles to keep up with cloud demand.

"At ComDesign, we are committed to empowering Japanese businesses with smarter, more agile communication tools," said Kenji ...

At the recent Genesys Xperience, CEO Tony Bates laid out the evolution of AI for his firm's home ground, from perception to ...

The city of St. Cloud has received a $9.5 million federal grant that will allow St. Cloud Fire Rescue to hire 48 additional ...

On Saturday, St. Cloud welcomed St. Thomas to the Herb to open the 2025-26 season. The Tommies left with their second-ever ...

Morgan Stanley is placing a large bet on Microsoft , ranking it among its top software picks. Keith Weiss, alongside a ...